Terms and Conditions

Due to the difficulty in getting replacement parts I regret to inform my value customers that I am unable to repair DAB Radios and will not be accepting them for repair.

Radios are repaired in the order that they are received; once they are received they are inspected for damage in transit, and then packed
up and put into a dry cool storage room while they wait for their turn to be inspected;  I will not accept any liability for damaged or lost equipment while in transit to and from my repair service.

When a radio’s turn comes up it is moved to the workbench and repaired if possible, if parts are required to repair the radio that are not in stock the parts are ordered and the radio is reassembled and  wrapped up and put back into the storage room while the parts arrive.

Radios that have parts arrive are given priority and jump the inspection queue so that they can be repaired and return to their owners as quickly as possible.

In the event that the replacement parts are very expensive for example the replacement of PA Transistors I will contact you prior to ordering the components.

Direct replacement parts will be used, but in the case of Mitsubishi power transistors for example which are no longer in production
quality equivalents will be used being supplied from reliable quality component sources.

If no equivalent components are available the radio will be repaired ether using a replacement circuit board and or compatible components.

I advertise my contact hours on this website as an indication of when I wish my customers to phone me, if you e-mail me it will be as a minimum read and answered once a day.

I don’t have a shop my customers can visit or any sort of sales outlet, and due to health and safety reasons I don’t invite anybody to visit me in the workshop.

Please note that I don’t repair radios as my primary occupation, this work is undertaken in the evenings and weekends.

Servicing of Radio Equipment

1.   Contact with the owners is generally by E-mail, but I can text you if that is your preferred method.

2.   Turnaround times vary, call or e-mail for the current workload.

3.   All radios are repairable as long as the parts are available, and we will repair radios that have sentimental value and that may be considered un-economical to repair because the repair cost exceeds the second hand value of the radio if that is the customer’s choice.

4.   If repairs are going to exceed the estimated value of the radio or £250 (not including shipping) then you will be called prior to the purchasing of the components to repairing the unit.

5.   If you the customer chooses not to have the radio repaired we expect to return the radio to you, if you don’t want the radio returned please send me an E-mail stating you don’t want the radio back and you give permission for me to take ownership of it so that it can used as a source of difficult to obtain parts to repair other customers radios.

6.   A verbal estimate of the radio is based on the customer’s description of the problem and can’t be considered anything other than a good guess based on previous experience without being able to perform a test and inspection of the radio.

7.   I charge £19.67 per hour with a minimum charge of £30.00 for the specialist work I undertake at my discretion which doesn’t include radio equipment repair.

7A.    I charge a minimum of 3 hours labour £60.00 in total for the evaluation and estimate of a radio repairs which includes performing an
inspection of the condition of the radio, some minor repairs as and when required, and also covers the cost of any components used in these repairs which in turn allows the radio to operate and allows me to be able to as far as possible to test the radios performance and diagnose any issues that radio has, and provide a recommendation of what work is required and the expect cost of that work to carried out.


7B.    If you are sending two radios as one radio repair then the minimum 3 hours labour charge is divided equally between the two radios.

7C.   I will not accept more than two radios as one radio repair under the minimum 3 hours labour rule 7A for the evaluation and estimate of a radio repairs unless it has been agreed in advance.


8.   No work will be undertaken until the estimate cost has been paid.

Warranty

Power Amplifier output transistors are not covered under warranty because of the ease with which they can be destroyed if not connected to a correctly terminated antenna system or are over driven.

Unless otherwise noted all repaired units carry a 30 day warranty. This warranty covers the repairs we made and the parts we installed. It does not cover the entire radio.

Transportation

The customer is expected to pay for the transportation of the radios to me and from me after the repair, you the customer is recommended to ship the radio in its original packaging where it is available, or to wrap the radio in bubble wrap and package in a good quality box.

We recommend that the radio is insured against damage and signed for on delivery; I will not accept any liability for damaged or lost equipment while in transit to and from my repair service, but I will render all possible assistance in the event that any piece of equipment is lost or damaged in transit. In the event that a parcel is returned due to courier service error I will not be held responsible for the additional postage cost involved in returning the radio.

Acceptance of Terms and Conditions


By sending your radio to me for repair you are deemed to have accepted these terms and conditions.